Refund policy
REFUND AND RETURN POLICY
WayneRain LLC (www.waynerain.shop)
Last updated: November 1, 2026
- MADE-TO-ORDER PRODUCT, ALL SALES FINAL
The WayneRain™ Shower Head is a pre-order, made-to-order product. It is produced specifically for you after your order is placed and is not kept in stock. For this reason, ALL SALES ARE FINAL except for the limited cases stated in this policy.
By placing an order, you confirm that you have read, understood and accepted this Refund and Return Policy, and you agree that it forms part of your purchase agreement with us. If you do not agree, do not place an order.
- CANCELLATION AND REFUND REQUESTS (2 DAYS ONLY)
You may request a cancellation and full refund only within 2 days of placing your order. The request must be sent by email to puremellowshop@gmail.com and include your order number. Requests made by any other method, or without an order number, are not valid.
After this 2 day period, production is underway and your order cannot be cancelled.
- CHANGE OF MIND
We do not offer refunds or exchanges for change of mind, buyer’s remorse, ordering by mistake, finding a lower price, gift not wanted, no longer needing the item, or personal preference.
If you believe you have a valid claim under Section 4, contact us first. Do not send any item back without our written approval.
- DAMAGED, DEFECTIVE OR INCORRECT ITEMS (STRICT CLAIM RULES)
We stand behind the quality of every unit. A claim is only valid if all of the following apply:
- You contact us at puremellowshop@gmail.com within 3 days of receiving the item. Claims made after this period will not be accepted.
- Your email includes your order number, clear photos of the item, the outer box and the packaging, and a video showing the problem. If the item will not turn on, the video must show it being set up and used correctly with the included cable and water.
- You keep all original packaging, the item and its accessories until we have finished reviewing your claim.
- You respond to our requests for more information within 2 days.
One claim is allowed per order. After reviewing your evidence, we will decide, at our sole discretion, whether to send a replacement, repair the item, or issue a full or partial refund. We may ask for the item to be returned. If we do, we will give written instructions and cover the approved return cost.
The following are NOT covered, and claims about them will be declined: damage caused by misuse, dropping or impact, liquid in the wrong place, using a different power adapter or cable, overfilling, use of unsuitable liquids or additives, lack of cleaning or maintenance, modification or opening the unit, normal wear, and slight variations in colour, finish or detail that do not affect how the product works.
- PRODUCT DESCRIPTION
Our product page describes the item, its included accessories and its specifications. By ordering, you confirm that you have reviewed this information. Claims that the item is “not as described” must meet the rules in Section 4.
- REFUND PROCESSING
Approved refunds are issued to the original payment method only, within 10 business days of approval. Your bank may take extra time to post it. We do not issue refunds by cash, cheque or to a different payment method. Refunds are limited to the amount paid for the item.
EXTENDED WARRANTY IS NON-REFUNDABLE: The Extended Warranty add-on is a separate paid service and is NOT REFUNDABLE under any circumstances. This applies even if you cancel within the 2-day cancellation period, change your mind, or cancel or return the shower head. Please review your cart carefully before placing your order and only select the Extended Warranty if you want it, because once the order is placed the Extended Warranty fee will not be refunded. This rule helps us prevent scams and test orders. If an order is cancelled or refunded under this policy, the amount paid for the Extended Warranty will be deducted from the refund.
- CONTACT US FIRST
Before contacting your bank or card issuer, you agree to email us at puremellowshop@gmail.com and give us a chance to resolve the issue. We reply within 2 business days. Our records, including your order confirmation, your acceptance of our policies at checkout, and all email communications, are kept and may be provided to payment processors and card networks in the event of a dispute.
- YOUR LEGAL RIGHTS
This policy does not limit any mandatory consumer rights that apply in your country, such as statutory rights for faulty goods or any right to cancel a distance purchase where it applies.
Contact: puremellowshop@gmail.com
Website: www.waynerain.shop