Shipping policy

SHIPPING POLICY

WayneRain LLC (www.waynerain.shop)
Last updated: November 1, 2026

  1. PRE-ORDER AND MADE-TO-ORDER NOTICE

The WayneRain™ Shower Head sold at www.waynerain.shop is a pre-order, made-to-order product. It is not kept in stock. Each unit is produced after your order is placed. By placing an order, you acknowledge and agree that:

  • Your item is custom made after purchase and is not shipped immediately.
  • Production, shipping and delivery take an estimated 6 to 7 weeks in total from the date you place your order.
  • This is an estimate, not a guaranteed delivery date. Timing can vary with production queues, seasonal demand, carrier performance and customs clearance.
  • Your payment authorises us to begin production of your item.

This information is also shown on the product page and during checkout before you pay.

  1. ORDER PROCESSING

Because every unit is made to order, orders go into production after payment is confirmed. We do not provide a fixed dispatch or delivery date. If your order is significantly delayed beyond the estimated window, we will contact you by email with an update.

  1. SHIPPING RATES

We offer free worldwide shipping on all orders. Shipping costs are included in the price you pay.

  1. SHIPMENT CONFIRMATION AND TRACKING

When your order ships, we email a shipment confirmation with a tracking number to the email address used at checkout. Tracking information can take 24 to 48 hours after dispatch to show updates.

Before your order ships, you can contact us at any time to ask about it.

  1. CUSTOMS, IMPORT DUTIES AND TAXES

Customs fees, import duties, tariffs, VAT and local taxes charged by the destination country are the customer’s responsibility. We are not responsible for delays caused by customs inspections or local administrative holds.

  1. ADDRESS ACCURACY

Please check your shipping address and contact details carefully at checkout. You are responsible for providing a complete and accurate address. If you need to correct an address, contact us as soon as possible. We can only change it before the order ships.

If a package is returned or delayed because of an incorrect address or because it was not collected, reshipping costs are the customer’s responsibility.

  1. CANCELLATIONS

Because production begins after you order, cancellation requests must be sent to us within 2 days of placing your order, by email to puremellowshop@gmail.com with your order number. After that period, or once your item is in production or shipped, it cannot be cancelled. See our Refund and Return Policy for return terms.

  1. LOST, DAMAGED OR INCORRECT ITEMS

If your package is shown as lost in transit, contact us and we will work with the carrier to resolve it. Damaged, defective or incorrect items are handled under the claim rules in our Refund and Return Policy.

  1. CONTACT US FIRST

If you have any concern about your order, please email us before contacting your bank or card issuer. We respond within 2 business days and will do our best to resolve it quickly. Order records, including your order confirmation, your acceptance of this policy, shipping and tracking records, and our communications, are kept for dispute purposes.

Contact: puremellowshop@gmail.com
Website: www.waynerain.shop